FAQ
Check out our Frequently Asked Questions to help guide you through your decision making process.
General
Does my child need a referral?
For counselling services, a Mental Health Treatment Plan (MHTP) can be provided by your GP. MHTP's allow you to claim a Medicare Rebate.
For all other services a referral is not required.
Should I bring my child to the first session?
In some cases it may be recommended that the Clinician and the parent meet separately from the child for the first session. This may be the case for Psychological Assessments.
When your initial appointment is scheduled, our friendly staff will be able to inform you if you should bring your child or attend alone.
How long will I have to wait to see a Clinician?
Please speak to one of our friendly staff regarding our current wait times. Wait times can vary for different services.
What do I do in an emergency/crisis situation?
TracksHealth is not able to provide emergency or crisis support. If you are in crisis or require immediate assistance, please call one of the following numbers:
NSW Emergency Services - 000 - Alternatively present to your nearest Emergency Department at your local Hospital.
Do you accept appointments for adults?
Unfortunately, TracksHealth does not accept appointments for adults. TracksHealth clinicians are passionate about working with young people and their families through their journey. We hope to extend appointments out to adults in the near future.
